WEBINAR

First Aired:
February 21, 2017 8.30-9.15am PT / 11.30-12.15pm ET

Replay: The Chatbot Will See You Now: Meeting the Digital Mandate for Health Plans

Register today and learn:

  • Why combining chatbots with live chat agents is critical to producing the best results in your customer experience strategy.
  • How to lower operation costs by using chatbots to engage customers directly.
  • How to build a seamless customer experience that will drive up member satisfaction and loyalty.

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It's a given that consumers want digital and mobile options to manage their health plans. Chatbots and artificial intelligence are top trends for 2017 customer experience strategy, but understanding how to integrate the technology into your existing landscape is critical to success. While chatbots can reduce labor costs and streamline many customer interactions, they can’t handle all member journeys or solve complicated problems health plan members commonly experience.

Learn how to find the most efficient and profitable combination of human talent and automated capabilities to optimize your member journeys and streamline customer interactions. This webinar will talk about the key findings healthcare leaders need to focus on from a digital transformation standpoint and how chatbots can be an effective tool to drive customer experience.

Meet Our Speaker

Vijai Shankar – Senior Director, Industry Marketing at [24]7
Vijai brings more than 15 years of experience in enterprise software to his role as Senior Director of Industry Marketing at [24]7, Inc. His responsibilities include leading vertical marketing research, messaging and go to market strategy. Prior to [24]7, Vijai held senior marketing positions at Kony, Genesys, and VeriSign where he was responsible for product marketing, messaging and go-to-market for strategic products and drove new customer acquisition programs in key verticals.

Shankar holds a Bachelor’s degree in electronics & communication engineering from Mangalore University, India, and a MBA in marketing from Santa Clara University.