Advances in AI mean that chatbots can automate more interactions than previously possible. Now enterprises can use artificially intelligent chatbots, such as virtual agents or assistants, to replicate the effectiveness of their best agents to enable digital self-service while reducing customer frustration and wait times.
Bringing AI to customer engagement supports intent-driven digital transformation, and leads to systematic deflection of emails, live chats, and calls. This leads to more targeted customer acquisition, revenue growth, and automated customer engagement that improves NPS and CSAT at lower costs.
Meet Our Speaker
Graham Knowles - Enterprise Solutions Architect, 7
Graham spent a career designing digital customer experiences. After a decade at top technology companies like Salesforce and Oracle, he has established himself as a thought leader on how to deliver the promise of effortless customer experience to create customer service-led brand promoters.