The growth of AI and chatbots are taking over the technology industry by storm. This storm has driven companies across all industries to shift their customer experience in high gear. The digital revolution has also created opportunities to improve customer acquisition and servicing journeys. Still the key question remains – what steps should companies take to pursue a successful digital transformation strategy?
Meet Our Speaker
Vijai Shankar, Senior Director Industry Marketing
Vijai brings more than 15 years of experience in enterprise software and his responsibilities include leading vertical marketing research, messaging, and go-to-market strategy. Prior to 7, Vijai held senior marketing positions at Kony, Genesys, and VeriSign where he was responsible for product marketing, messaging, and go-to-market for strategic products and drove new customer acquisition programs in key verticals.