WEBINAR

First Aired:
May 24, 2017 8.30-9.15am PT / 11.30-12.15pm ET / 4.30-5.15pm GMT

Replay:
Time for a Tune Up: Is Your Chat Program Off Key?

Join our webinar and learn:

  • How to improve chat program performance.
  • How to leverage data insights to optimize chat KPIs such as first contact resolution (FCR), sales conversion, and CSAT.
  • Real-world examples of how contextual chat invites drive engagement.

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A finely tuned chat program is music to your customer’s ears. However, most chat programs today are far from the symphony your customers expect. It is time to harmonize your channel strategy with what your audience wants.

A well-orchestrated chat program can improve your NPS and cut costs, but it takes work and practice to optimize. While 87% percent of businesses say that they plan to extend their chat reporting and data analytics, the application of these insights will determine which enterprises really deliver amazing customer engagement, and which companies are off key.

Meet Our Speakers

Leslie Joseph, Senior Director Product Marketing
Leslie Joseph has 14 years of experience in marketing enterprise software products and services. He has worked in the consumer experience space with brands that have been at the forefront of digital customer engagement and user experience design. Leslie leads strategy and go-to-market for [24]7's products and solutions that empower assisted consumer experiences. Leslie's prior experience includes positions at Sapient, Infosys, and Wipro.

Danielle Mayle, Director - Customer Account Management
Danielle Mayle has 10 years of experience in customer account management and success. Danielle has comprehensive customer facing experience across varying geographical regions having been responsible for managing projects across EMEA and APAC and within numerous industries, including telecommunications, retail, transportation, and financial services. Danielle leads the EMEA Account Management team to ensure continued customer success for [24]7 clients. Danielle’s prior experience includes positions at NICE Systems, Fizzback, and Nuffield Health.